Returns & Replacements

At Funism, we want you to be completely satisfied with your purchase. To ensure the protection of consumer rights and the interests of IP fans, we adhere to strict design, development, and production processes, maintaining quality standards that exceed industry norms. However, due to the semi-handcrafted nature of collectible toys, minor imperfections or flaws may occur. Below is our comprehensive Returns & Replacements policy.

1. Eligibility for Returns and Replacements

  • Damaged or Defective Items: If your product arrives damaged or defective, you are eligible for a full return or replacement. Please contact us immediately upon receiving the item and provide photos of the damage or defect for verification.
  • Incorrect Orders: If you receive an item that does not match what you ordered, you may return the product for a full refund or exchange.
  • Change of Mind: We currently do not accept returns or exchanges for products if you simply change your mind. Please ensure that you review your order carefully before completing your purchase.

2. Product Quality Standards

Due to the handmade nature of our collectible figures, slight imperfections are normal. These are not considered defects but are part of the craftsmanship process. For transparency, here are the quality standards:
Lighting Conditions:
  • Natural light or 30-60W daylight bulbs.
  • Distance from light source: 1.5-2 meters.
  • No colored lighting should be used for inspection.
Judgment Standards:
  Head (front, facial features):
 View from ≥ 50cm, check for flaws visible in ≤ 4 seconds.
  Front and Back (body, hands, feet, legs):
  View from ≥ 60cm, check for flaws visible in ≤ 3 seconds.
  Side (body, hands, feet, arms, accessories):
  View from ≥ 70cm, check for flaws visible in ≤ 3 seconds.
  Hidden Areas (accessories, base, foot soles, legs, underarms):
  View from ≥ 80cm, check for flaws visible in ≤ 3 seconds.
Flaw Recognition:
  • Functional Defects (broken parts, instability):
        If parts cannot stand or have a gap ≤ 3mm.
  • Appearance Defects (scratches, dirt, paint issues):
        Front: No more than 1 scratch or stain.
        Non-front: Up to 3 scratches or 2 stains.
  • Craftsmanship Defects (poor coloring, raised particles, bubbles, glue residue, paint chips):
        Front (Face): No more than 1 issue.
        Front (Non-face): No more than 2 issues.
        Other Sides: No more than 3 issues.
Please Note:
  • Direct sunlight will accelerate product oxidation. Avoid prolonged exposure.
  • All figures are hand-crafted. Brush strokes and slight variations between individual products are normal. Please ensure you are comfortable with these natural differences before purchasing. Non-quality issues are not eligible for return or exchange.
  • During shipping, please inspect the package in person if possible. If unable, please record an unboxing video.

3. Return and Replacement Process

To initiate a return or replacement, please follow these steps:
Contact Us: Reach out to our customer service team within 7 days of receiving your product. Please provide your order number, a description of the issue, and relevant photos or videos (for damaged items).
Provide Evidence: For defective products, please send at least 3 photos, including the product and packaging. Highlight the defect area, and for instability issues, include a video.
Return Instructions: Once verified, we will provide return instructions and a return address.
Return the Product: Return the item in its original packaging. You are responsible for return shipping costs unless the item is defective or an error occurred on our part.
Refund or Replacement: After receiving the returned product, we will process a full refund to your original payment method or send a replacement, depending on your preference.

4. Non-Returnable Items

The following items are not eligible for return:
  • Opened or used products (unless defective).
  • Gift cards or promotional items.
  • Limited edition or custom products, unless defective.

5. Shipping Costs

For defective or incorrect items, we will cover the return shipping fees.
For other returns, the customer is responsible for return shipping costs.

6. Defective Product Return & Exchange Process

Return Requests: If your product is defective, you may initiate a return request. If a replacement is unavailable, we will refund the actual amount paid.
Defect Determination: Submit photos of the product and packaging, including the defect area. A video is required if the issue relates to stability (e.g., cannot stand).
Repair Service: For items with non-human damage, provide an unboxing video and include a note with the product when returning it. The note should contain:
  • Product details, name, address, purchase method, return date, and defect description.

7. Warranty and Customer Support

If you have any issues or need assistance with your return or replacement request, please contact our customer service team:
Email: support@funismglobal.com

 

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