FAQ

1. Product Inquiry

  • What is a Blind Box? Can I Choose My Design?
A Blind Box is a sealed mystery collectible — you won't know which specific design you get until you open it. It typically comes in series that shows a collection; some figurines are rarer to find than others, these are referred to as "secret", "hidden" or "chase" figures.
We currently do not offer individual design selection for blind box items, as this is part of the fun of collecting! Each series has its own lineup of regular designs plus special editions. For full transparency, please refer to the individual product page for the complete series lineup.
  • Can I definitely get the secret edition?
No, there is a certain chance to get a secret edition (varies by different series) except the series marked as secret edition included.
  • When will you restock?
Usually popular products are in very high demand. They may sell out quickly within seconds of being restocked. Please subscribe to "NOTIFY ME WHEN IN STOCK" to get the first chance to purchase it when restocked.
  • Are Funism Products Authentic? Are You Officially Licensed?
Yes — all Funism products are 100% authentic and officially licensed. Funism holds active licensing agreements with globally recognized IP holders including Pokémon, Sanrio (Esther Bunny, My Melody, Cinnamoroll, Kuromi), Naruto, Evangelion, Crayon Shin-chan, My Little Pony, Care Bears, Dan Da Dan, Lord of Mysteries, Fox Spirit Little Red Maid, and Douluo Continent. You can view our full IP licensing portfolio on our IP Partners page: https://funismglobal.com/pages/ip-partners

 

2. Orders and Shipping

  • How Can I Cancel or Modify My Order?
At Funism, we strive to process and ship orders as quickly as possible. If you need to cancel or modify your order (e.g., change shipping address), please contact our customer support team as soon as possible — ideally within 2 hours of placing your order. Once an order has entered the shipping process, we are unable to make changes. You may then track your package or initiate a return upon arrival if needed.
  • Can I Combine Multiple Orders into One Shipment?
We are currently unable to combine multiple separately placed orders into a single shipment, as each order is processed individually in our warehouse. If you need to modify an order, please contact us as soon as possible (see Q6 above). We recommend placing all desired items in a single order to avoid multiple shipments.
  • Which Countries Do You Ship To? What Are the Shipping Options and Costs?
Funism ships worldwide to 29+ countries and regions, including the United States, Canada, United Kingdom, France, Japan, South Korea, Southeast Asia, Australia, New Zealand, and more. Shipping costs and delivery timeframes vary by destination and order weight. Standard international shipping starts at a base rate with additional charges per kilogram. Orders qualifying for free shipping thresholds (if applicable) will be clearly indicated at checkout. You can view estimated shipping costs in your cart before completing your purchase.
  • When Will My Order Ship? How Can I Track It?
In-stock items are typically processed and shipped within 2–3 business days of order confirmation (excluding weekends and holidays). Once your order ships, you will receive a confirmation email with a tracking number and a direct link to the courier's tracking page. You can also track your order status in your Funism account under "Order History."\n\nStandard international shipping delivery time ranges from 7 to 60 business days, depending on your location. During peak seasons or promotional periods, processing times may take slightly longer. International shipments may experience customs clearance delays, which are beyond our control. If your order shows "Delivered" but you haven't received it, please check with household members or your building's reception first.
  • My Order Shows "Delivered" but I Haven't Received It
If your tracking indicates "Delivered" but you have not received your package, please check: (1) with other household members or your building's reception; (2) whether the package was left with a neighbor or at an alternative delivery location. If the package cannot be located, please contact us within 5 business days of the delivery date with your order number and photos of the delivery location. We will open an investigation with the carrier on your behalf.
  • When Do Pre-Order Items Ship? Can They Be Shipped Separately?
Pre-order items are clearly marked on the product page with their expected ship date. In most cases, all items in your order — including pre-order items — will be held and shipped together once the pre-order product is ready. This helps avoid additional shipping charges. If you need an in-stock item urgently, we recommend placing a separate order for it.
  • Do You Offer Express/Expedited Shipping?
Yes, express shipping options are available for select destinations at checkout. Rates and estimated delivery times vary by location. If you need to confirm whether express shipping is available for your address, please contact our customer support team before placing your order.

3 .Payment

  • What Payment Methods Do You Accept?
Funism accepts a wide range of payment methods for your convenience: Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and PayPal. All transactions are secured with industry-standard encryption. Available payment methods may vary slightly by country.
  • My Payment Was Declined. What Should I Do?
Payment declines can happen for various reasons. Please check the following: (1) Verify that your card details are correct and your billing address matches your bank records; (2) Ensure you have sufficient funds or credit available; (3) Check with your bank that international transactions are enabled; (4) Try a different payment method. If the issue persists, please contact your bank directly or reach out to our customer support team for assistance.
  • Will I Be Charged a Consumption Tax?
Consumption tax (or sales tax / VAT) may be applied depending on your shipping destination and local regulations. For orders shipping to the United States, state and local sales taxes are calculated based on your shipping address and applicable tax rates. For orders to Japan, a separate customs duty and/or consumption tax may be assessed upon import — these fees are the responsibility of the recipient. The exact amount (if any) will be calculated and displayed at checkout.
  • Can I Pay in Multiple Currencies?
Funism currently displays prices in USD and JPY. If you are located in another region, your bank or payment provider will automatically convert the charge to your local currency at their prevailing exchange rate. We do not currently offer fixed multi-currency pricing for all regions.

4. Returns & Refund

  • What if the figurine I received is defective?
Please kindly reach out to us within 7 days from the date of delivery. When contacting us, please include your order number and attach clear photos of the defective area (minimum 3 photos). For stability issues (e.g., figure cannot stand), please also include a video. We recommend recording an unboxing video as evidence. Once your case is verified, we will arrange a replacement, partial refund, or full refund as appropriate.
  • What if I don't like the character after opening the blind box, can I return or replace it?
Due to the nature of blind box products, we do not accept return and refund requests due to personal reasons.
  • What If My Product Has Quality Issues (Missing Parts/Damaged/Wrong Item)?
We take quality issues seriously. If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with: (1) your order number; (2) clear photos of the product and packaging; (3) a brief description of the issue. We will review your case and arrange a replacement, partial refund, or full refund as appropriate. For minor part replacement needs (e.g., a missing display stand), we may offer a spare part shipment at no cost where available.
  • Can I Exchange a Duplicate from a Blind Box?
Duplicate designs within a blind box series are not eligible for exchange, as this is the inherent nature of blind box collecting. However, Funism is committed to creating a fun and fair collecting experience. We encourage collectors to connect through our community channels — follow us on Instagram (@funismglobal) and TikTok (@funism_global) — where you can trade, sell, or swap duplicates with other fans.
  • How Long Does a Refund Take?
Once your return has been received and inspected by our team, refunds are typically processed within 5–7 business days to your original payment method. Please note: if you paid by credit card, it may take an additional 5–10 business days for the refund to appear on your statement due to processing by your bank or card issuer. We will send you a confirmation email once the refund has been initiated.
  • Who Pays for Return Shipping?
If the return is due to a Funism error (wrong item, damaged item, or product defect), we will cover the return shipping cost and provide a prepaid return label. For all other return reasons (e.g., changed mind), the return shipping cost is the responsibility of the customer. We recommend using a tracked shipping method to ensure your package arrives safely.

5. Product Care

  • What Is Inside a Blind Box?
Each Funism blind box contains one sealed collectible figure or item from the corresponding series. The specific designs and any special editions (e.g., Secret Editions) are listed on the product page. A complete series typically includes 6–12+ different designs. Boxes are sealed and the contents are randomized — we are unable to accommodate design-specific requests.
  • How Do I Clean and Care for Plush/Soft Vinyl (Sofubi) Toys?
For soft vinyl (sofubi) toys: gently wipe the surface with a soft, slightly damp cloth. Avoid submerging in water or using harsh chemicals, as this may damage the paint and finish. For plush/stuffed toys: spot clean with a mild detergent and cold water; air dry completely before display. Keep all toys away from prolonged direct sunlight to prevent color fading.
  • How Do I Protect Figures and Display Pieces from Moisture and Sunlight?
To preserve your figures and display pieces: (1) Keep them away from prolonged direct sunlight — UV rays can fade colors and damage plastic over time; (2) Store in a cool, dry environment — humidity can cause warping, mold, or oxidation on metal parts; (3) Display on sturdy shelves; (4) For valuable or limited-edition pieces, consider using a display case with UV-protective glass. Regular dusting with a soft brush is recommended.
  • Is the Smell from New Products Normal?
Yes — it is normal for brand-new collectibles to have a mild factory smell, especially for items made of PVC, ABS, or sofubi materials. This smell typically dissipates within a few days to a couple of weeks when the item is left in a well-ventilated area. If you are sensitive to smells, you can place the item near a window or in fresh air for a day or two before displaying. The smell does not indicate any safety concern.
  • Can I Use Display Stands or Bases?
Absolutely! We encourage you to display your collection proudly. Many Funism figures and display pieces come with compatible bases or pedestals. You can also purchase third-party display stands, acrylic risers, or shelves — just make sure they can support the weight and size of your item. Always place heavier items on stable, level surfaces.
  • How Do I Wash Plush or Fabric Toys?
For fabric-based or plush toys: hand wash in cold water with a small amount of mild detergent; gently squeeze out excess water (do not wring). Lay flat to air dry completely — tumble drying may cause shrinkage or damage. For surface cleaning, a lint roller or soft brush works well for dust and loose particles. Do not machine wash unless the product label explicitly states it is safe to do so.

6. More Questions

  • How Can I Contact Customer Service?
Our customer support team is happy to help! You can reach us via:
Customer Service Email: support@funismglobal.com (response within 1–2 business days)
For order-specific inquiries, please include your order number in your message for faster service.
Other enquiries:
Wholesale & Business: business@funismglobal.com
Collaborations & Media: info@funismglobal.com
Public Relations: pr@funismglobal.com
  • How Do I Apply for Wholesale or Business Cooperation?
Funism welcomes wholesale and business partnership enquiries from retailers and distributors worldwide. If you are interested in carrying Funism products in your store or platform, please contact our business team at: Business Email: Business@funismglobal.com. Please include your company name, location, website (if applicable), and a brief description of your business. We look forward to hearing from you!
  • Do You Offer Gift Wrapping?
Gift wrapping is currently available for select product lines. If a product is eligible for gift wrapping, you will see the option at checkout. We are continuously expanding this service. For the best gifting experience, we also offer gift messaging — you can include a personalized note with your order by writing to support@funismglobal.com after placing your order (before shipment).

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